Putting Professionalism back in Management Consulting

I have seen many changes in my forty years as a professional management consultant, particularly in the business change and management improvement practices. My specialty is applying information technology for the benefit of the business. In the 1960s and 1970s we developed information systems from the ground up to satisfy user requirements. It was clear that users could not envisage how IT could really benefit the business. So much of our value was in helping users define and understand the main results the business had to produce and then in designing the full man-machine solution to produce better results. We didn’t implement the system, we implemented the methods and procedures to improve results using the system. Then in the 1980s things began to change. Appli View the rest of this article